Job Description

Our Irvine office has an immediate opening for an IT Support Specialist who would report to the IT Manager and assist in general IT help across multiple offices.  This position is best suited for a team-oriented person with a can-do attitude (and a sense of humor is a plus!). The following identifies the position's responsibilities and technical skills and requirements necessary for the successful candidate.

Responsibilities

  • Level 1 technical support
  • Maintain & Troubleshoot Desktop/Laptop
  • Troubleshoot software bugs/errors & network related issues
  • Working knowledge of Windows Server & Active Directory
  • Support AV hardware and software system in Conference Rooms
  • IT Inventory Management
  • Provide remote support as needed to all offices
  • Support Printers/Plotters/Copiers hardware and driver install
  • Support with new end-user system deployment, cloud services maintenance and more
  • Other duties as assigned

Technical Skills Required

  • 2-3 years of experience in technical support.
  • Basic knowledge and understanding of Windows 10, Office 365, MS Teams, Adobe Creative Cloud, & Autodesk Applications
  • Knowledge of Microsoft Network Administration technologies
  • Experience working within an enterprise environment
  • Ability to analyze costs and determine proper inventory levels
  • Ability to handle sensitive information with confidentiality and integrity
  • Valid driver’s license, automobile insurance, and reliable transportation
  • Experience with Windows operating systems and Microsoft Office Suite applications
  • Troubleshooting and creative problem-solving skills
  • Networking+ and Microsoft A+ certification (added bonus but not required)

Interpersonal Skills Required

  • Strong interpersonal, verbal, and written communication skills
  • Requires strong communication skills and ability to work courteously with others
  • Positive attitude and eagerness to meet or exceed high expectations
  • Ability to address and resolve information technology issues promptly, effectively, and independently
  • Can-do attitude, defaulting to “yes, we will figure out a way”
  • Self-motivation and strong work ethic
  • An eagerness to learn new IT skills