Job Description

Our Irvine office has an immediate opening for an IT Support Specialist who would report to the IT Manager.  This is the perfect opportunity to work for a creative firm voted Best Place to Work For by the Zweig Group. The successful candidate will have an entrepreneurial spirit, can do attitude, be self-motivated with a strong work ethic.  It also helps if you have a great sense of humor!

Responsibilities

  • Level 1 technical support
  • Maintain & Troubleshoot Desktop/Laptop
  • Troubleshoot software bugs/errors & network related issues
  • Working knowledge of Windows Server & Active Directory
  • Support AV hardware and software system in Conference Rooms
  • IT Inventory Management
  • Provide remote support as needed to all offices
  • Support Printers/Plotters/Copiers hardware and driver installs
  • Support with new end user system deployment, cloud services maintenance and more
  • Other duties as assigned

Technical Skills and Requirements

  • 2-3 years of experience in technical support.
  • Basic knowledge and understanding of Windows 10, Office 365, MS Teams, Adobe Creative Cloud, & Autodesk Applications
  • Knowledge of Microsoft Network Administration technologies

Interpersonal Skills and Requirements:

  • Strong interpersonal, verbal, and written communication skills
  • Requires strong communication skills and ability to work courteously with others
  • Positive attitude and eagerness to meet or exceed high expectations
  • Ability to address and resolve information technology issues promptly, effectively, and independently
  • An eagerness to learn new IT skills